Processing & Fulfillment
We carefully prepare every order, so please allow up to 1 business day for processing before it ships. Weekends and major USPS/UPS holidays are not included.
Shipping Methods & Delivery
Most orders ship via USPS Ground Advantage. While delivery times vary by location, most packages arrive within a few business days. Please note that Saturday delivery is not guaranteed.
Shipping Charges
- Orders $0–$59.99: $7.95
- Orders $60 and up: FREE
Need it faster? We offer UPS overnight or 2nd day air for Monday–Friday deliveries. Call us for current rates. UPS shipping is for continental U.S. addresses only and may not always be faster.
For international orders, please contact us for a quote. Rates are based on weight and destination, plus a $10 handling fee.
Order Not Received?
If your package hasn’t arrived, please wait at least 10 business days from the shipping date before reaching out. Sometimes USPS experiences delays, and this gives your order a chance to arrive safely.
If you need help tracking a package, we’re here for you! Call 1-800-256-JOES (5637) or email us, and we’ll assist you promptly.